Cut-off time for same day delivery (selected merchants only) is at 10:00AM daily

FAQs and T&C

How do I place an order?
  • Select a menu item and click 'Add To Cart'.
  • To adjust the quantity of your order, you may select the quantity at check-out.
  • You may add some details about your order in the 'Note' section at Check-Out.
  • Select a delivery date and time for your order.
  • Fill up your name, delivery details, and number. These details will be used to contact customers, finalise orders, and for delivery purposes.
  • A minimum order of $18.00 applies for delivery service. 
  • Delivery fee is at a flat rate of $7.90 islandwide, excluding Sentosa, Jurong Island, Tuas and CBD areas
  • Delivery to locations in Sentosa, Jurong Island, Tuas and CBD areas will be chargeable at $15.00 per location. Topup of delivery fee can be done via Paynow upon successful order confirmation. 
  • Select your preferred mode of payment and insert details.
  • Receive a confirmation of your order instantly.

Can I order and receive my order on the same day?

  • Halal With Hew offers preorder items, and menus under Same Day Delivery has a cut off time at 10.00am sharp.
  • This is to allow Home-Based Businesses to collate and prepare all orders in advance.

When should I order my items?

  • We highly recommend that you place your orders in advance to allow Home-Based Businesses to collate and prepare your orders for delivery.
  • All merchant's menu page has their operating days in red. Please ensure that your date of delivery corresponds to their day of operation.

What payment methods do you accept?

  • Credit/Debit Card
  • PayNow
    • Complete payment via PayNow  (UEN 201723828D) before 10.30am for same day delivery, or within 12 hours of placing your order.
    • WhatsApp/SMS your Order Number to 8852 9527.
    • Receive a confirmation message of your payment and order made.
  • Bank Transfer
    • OCBC CURRENT ACCOUNT 712377159001 before 10.30am for same day delivery, or within 12 hours of placing your order.
    • WhatsApp/SMS your Order Number to 8852 9527.
    • Receive a confirmation message of your payment and order made.

I have placed an order but I want to make changes to my order and/or delivery date.

  • Chat with us via our website. It is linked to Whatsapp, so be sure to get prompt replies!
  • We will require your order confirmation number to verify and assist you for the next steps.

I have placed an order but I want to cancel it. Is it possible?

  • No cancellation is allowed for orders placed for same day delivery. This is because sellers would have start preparing your items upon receiving your order.
  • For orders placed in advance, cancellation is allowed 24 hours before your delivery date and time slot. We will require your order confirmation number to verify and assist you for the next steps.

What are the delivery terms and conditions?

  • Islandwide* Delivery Charge ($7.90)
    • This delivery price is applicable for non-expedited or non-immediate deliveries.
    • Delivery fee it is a flat rate of $7.90 islandwide, excluding Sentosa, Jurong Island, Tuas and CBD areas.
    • Delivery to locations in Sentosa, Jurong Island, Tuas and CBD areas will be chargeable at $15.00 per location. Topup of delivery fee can be done via Paynow upon successful order confirmation. 
  • Food Handling
    • Our delivery team will ensure that your food will remain in an insulated bag to keep food warm till it reaches your door.
    • We are aware that food items are fragile, hence, we will honour your orders by placing them safely and securely in each vehicle for deliveries.
    • Cross ordering from multiple Halal With Hew merchants:
      • You may now make cross-orders on our website.
      • Example: $7.90 delivery fee applies to 1 pick-up address to 1 delivery address OR $15.80 delivery fee applies to 2 pick-up address to 1 delivery address.
    • Delivery is available for selection in 3 timeslots. However do allow for some buffer in case driver is faced with harsh traffic condition or road congestion during peak hours or due to road closure.
      • 12.00-3.00pm
      • 3.00-6.00pm
      • 6.00-9.00pm
    • Kindly note that request for a specific delivery time will not be adhered to as our drivers plan their delivery in accordance to their route.
    • Mode of delivery:
      • All Halal With Hew orders made from our website will be delivered by car or van. 

    Am I able to pick up my order item instead?

    • Order pick up will be made available if:
      • Individual Home Based Business provide this option
      • Kindly notify us the time you would life to collect your item soo that the sellers are able to prepare them beforehand

    I have a Halal Home-Based Business. How do I sign up to feature my menu items?

    • For general inquiries, you may contact us via 'Contact Us' page located at the footer of the website or chat with us via the chatting function in our website.
    • For interested Home-Based Businesses, you may fill up a google form with your business details (menu items, product pictures, etc.) via this link: http://tiny.cc/jsxonz/
    • Do Whatsapp/SMS us at 8852 9527 to notify us on the sign-ups.