Cut-off time for same day order (selected merchants only) is at 10:00AM daily.

FAQs

How do I order?
  • Select a menu item and click 'Add To Cart'.
  • To adjust the quantity of your order, you may select the quantity at check-out.
  • You may add some details about your order in the 'Note' section at Check-Out.
  • Select a delivery date and time for your order.
  • Fill up your name, delivery details, and number. These details will be used to contact customers, finalise orders, and for delivery purposes.
  • For shipping methods, it is a flat rate of $7.50 islandwide.
  • Insert payment details.
  • Receive a confirmation of your order instantly.

Can I order and receive my order on the same day?

  • Halal With Hew offers preorder items only.
  • This is to allow Home-Based Businesses to collate and prepare all orders in advance.

When should I order my items?

  • We highly recommend that you place your orders in advance to allow Home-Based Businesses to collate and prepare your orders for delivery.
  • All merchant's menu page has their operating days in red. Please ensure that your date of delivery corresponds to their day of operation.

What payment methods do you accept?

  • Credit/Debit Card
  • PayNow
    • Complete payment via PayNow within 12 hours of placing your order.
    • Whatsapp/SMS your Order Number to 92286994.
    • Receive a confirmation message of your payment and order made.
  • Bank Transfer
    • Mayban14044014261 within 12 hours of placing your order.
    • Whatsapp/SMS your Order Number to 92286994.
    • Receive a confirmation message of your payment and order made.

I have placed an order but I want to make changes to my order and/or delivery date.

  • Chat with us via our website. It is linked to Whatsapp, so be sure to get prompt replies!
  • We will require your order confirmation number to verify and assist you for the next steps.

I have placed an order but I want to cancel it. Is it possible?

  • Chat with us via our website. It is linked to Whatsapp, so be sure to get prompt replies!
  • We will require your order confirmation number to verify and assist you for the next steps.

Is there an island wide delivery?

  • Non-expedited Delivery ($7.50)
    • This delivery price is applicable for non-expedited or non-immediate deliveries. Rest assured that our delivery team will ensure that hot foods will remain in warmer boxes to keep food warm till it reaches your door.
    • Cross ordering from multiple Halal With Hew merchants:
      • You may now make cross-orders on our website.
      • Example: $7.50 delivery fee applies to 1 pick-up address to 1 delivery address OR $15.00 delivery fee applies to 2 pick-up address to 1 delivery address.
    • Mode of delivery:
      • All Halal With Hew orders made our website will be delivered by car. Food items are fragile, hence, we will honour your orders by placing them safely and securely in each car for deliveries.

    Am I able to pick up my order item instead?

    • Order pick up will be made available if:
      • Individual Home Based Business provide this option

    I have a Halal Home-Based Business. How do I sign up to feature my menu items?

    • For general inquiries, you may contact us via 'Contact Us' page located at the footer of the website or chat with us via the chatting function in our website.
    • For interested Home-Based Businesses, you may fill up a google form with your business details (menu items, product pictures, etc.) via this link: http://tiny.cc/jsxonz/